Export Debug Log

In case of any technical issues, our technician may ask you for a debug log. Please follow the instructions to extract the log and send it to our technician.

You need to prepare the following items:

  1. USB Flash Drive in FAT32 format

  2. Log exporter (our technician will send you a .zip file)

Log Export

  1. Extract the .zip file and put the folder bv3d into the root of the USB Flash Drive

  2. Drive the vehicle and use the system as normal until the issue happens

  3. Insert the USB Flash Drive into the USB port.

  4. You will see a pop-up on the display, running from 0% to 100%.

  5. Remove the USB Flash Drive from the device.

  6. Compress the folder bv3d and send it to our technician

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